Frequently asked questions
Have a question that still isn't fully answered? Explore the most important topics and see how we handle collaboration, pricing, and full operations.
How long does the collaboration contract usually last?
The partnership is flexible and can be terminated when you decide to continue independently. Confirmed bookings made before termination still need to be fulfilled.
Can I work with other agencies at the same time?
Yes. You can keep other channels active, as long as availability is updated on time to prevent double bookings.
Can I still set pricing for my property?
Yes. Final pricing decisions stay with you, while we provide market-based recommendations by season, demand, and property quality.
Do I still need to manage eVisitor registration and records?
With Partner or Premium package, we handle core admin operations including guest registration, invoicing, and turnover records.
Can I book only check-in/check-out support?
Yes. Standalone check-in/check-out service is available even without a full package.
What if guests ask for extra services during their stay?
Guests can contact our local agent, and we coordinate partner services while keeping the host informed.
What if guests want to extend their stay?
We first verify date availability. If extension is possible and confirmed, we immediately update calendars to prevent overlap.
How do owner payouts and reporting work?
You get clear reporting on bookings, costs, and net payouts. Settlement is done on agreed intervals with transparent line items.
Do you handle guest communication before and during the stay?
Yes. We cover inquiries, booking confirmations, pre-arrival guidance, and in-stay support so daily communication does not fall on you.
Can we start collaboration in the middle of the season?
Yes, onboarding can start mid-season. Still, earlier setup usually delivers stronger results through listing, pricing, and operations optimization.
I still have open questions. How can I contact you?
Reach out through contact form or phone. In a short call we review your case and suggest a practical collaboration model.