Privacy Policy

2. Types of Data Collected

We may collect the following categories of personal data:

• First name and contact name
• Email address
• Phone number
• Cookie data
• Usage Data (IP address, browser type, basic website interactions)

3. How We Collect Data

• When users voluntarily submit contact forms or send email inquiries
• Automatically through cookies and basic analytics tools
• Through customer support communication and service collaboration discussions

4. Purpose of Data Collection

• Providing host support and accommodation management services
• Processing inquiries, offers, and service requests
• Improving website functionality and user experience
• Complying with legal obligations (tax, accounting, and regulatory requirements)

5. Legal Basis for Processing

• User consent (for contact forms and optional marketing communication)
• Contractual necessity (when processing is required to deliver services)
• Legal obligations (tax and regulatory compliance)
• Legitimate interests (website security, analytics, and business protection)

6. Data Retention

We retain personal data only for as long as necessary for the purpose it was collected, or as required by applicable law. After retention periods expire, data is deleted or anonymized.

7. Sharing of Data

We do not sell or rent personal data. Data may be shared only where necessary for operations or required by law:

• with payment service providers or partners involved in service fulfillment
• with authorized IT providers (e.g., hosting, analytics, communication tools)
• with public authorities where legally required

8. User Rights

Under GDPR, users have the right to:

• access personal data
• request correction or deletion
• withdraw consent where processing is based on consent
• request data portability
• file a complaint with the Croatian Personal Data Protection Agency (AZOP)

9. Cookies and Tracking

We use cookies for core website functionality and analytics. You can manage cookie preferences in your browser settings.

10. Contact Information

If you have any questions about this Privacy Policy or want to exercise your data rights, contact us:

• Email: [email protected]
• Address: Ulica Siget 1, Kali, Croatia